Call PROSURE on 1800 424 917

Update Your Details

PROSURE policy holders can update their details quickly and conveniently, lodge claims and much more via our secure online portal.

Customer Service Portal
You are also able to request the following changes to your details by phone or email:
  • Update your address details
  • Update your phone/email details
  • Authorise an additional person
The following updates can be made over the phone only:
  • Update your credit card details
  • Update your banking details
You will need to provide details of your existing policy to request any updates.
Contact PROSURE

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.

If you are experiencing vulnerability and would like more information on the extra care we can provide please call our customer service team or email us at the details below. You can also access our underwriter’s Family Violence Policy, and their website also contains additional accessible ways you can contact us.

Forms and Brochures

Download policy documents and claim forms

Make a Claim

Everything you need to know
© 2021 PROSURE Vet's Own Pet Insurance

PROSURE is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed PetSure’s Authorised Representative (AR) Provet Pty Ltd ABN 46 076 468 481, AR 334292 (Provet). Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at prosure.com.au.