You will receive up to 80% of the total cost of treatment for your dog or cat, up to the annual limits.
Certain expenses are not covered. These are set out in the Product Disclosure Statement (PDS) available on our Policy Booklet page.
Yes. You can use any vet (other than yourself) who is licensed to practice in Australia.
Visit our Update Your Details page to log in online or contact our Customer Service team.
Yes. We will pay towards dental treatment to relieve suffering due to illness, as long as the pet has been insured under this policy for at least 2 years with no gaps or breaks in cover, there is a history of regular annual dental checkups, and subject to no signs or symptoms in the applicable waiting period or in the waiting period. For full details please consult the Policy Booklet.
Not all pre-existing conditions are created equal. To help pet parents claim for more eligible conditions, from 1 December 2020, pre-existing conditions are now assessed depending on whether they are considered a temporary or a chronic condition.