We have recently made a change to our claims procedure. You no longer need to submit your claims within 90 days of treatment. There is no time limit to submitting a claim for your pet.
Subject to receiving all of the necessary documentation, your claim will be processed without delay and payment will be made either by cheque or transferred directly into your nominated account.
PROSURE policy holders can update their details quickly and conveniently, lodge claims and much more via our secure online portal.
You can lodge a claim by post in 3 easy steps.
The Claims Department is available 9:00am to 5:00pm, Monday to Friday (AEDST).
Phone: 1800 424 917