Call PROSURE on 1800 424 917

Important information for policyholders

PROSURE Pet Insurance sold by Provet Pty Ltd ABN 46 076 468 481, AR 334292 was underwritten by The Hollard Insurance Company Pty Ltd and administered by PetSure (Australia) until 30 November 2022. Our partnership with these insurance providers has now ended.

However, if you’re an existing pet insurance customer, your cover remains, and the service and claims teams are here to support you if you need to get in touch.

PROSURE Forms and Brochures

PROSURE Pet Insurance provides you with the following forms and brochures which can be downloaded to help make things easier.

The information provided on this website and PDF downloads are general advice only and does not take account of your individual objectives, financial situation or needs.

If you need any additional information, please call us on 1800 424 917.


PROSURE Veterinary Fee Claim Form

Cruciate Ligament Exam Form

Pre-Existing Condition Exclusion Review Form


PROSURE Policy Booklet (PDS)

1 February 2016

PROSURE Supplementary PDS

1 February 2016

PROSURE Supplementary PDS

1 November 2017

PROSURE Supplementary PDS

30 June 2019

PROSURE Supplementary PDS

1 July 2021

Petsure Family Violence Policy

16 June 2020

Target Market Determination (TMD)

25 September 2023

PROSURE Supplementary Financial Services Guide (SFSG)

6 December 2021