Call PROSURE on 1800 424 917

Contact Us

For more information, answers to your questions, to update your policy or for an instant quote over the phone, contact PROSURE today!

Please phone us for instant quotes or changes to your payment details, as we cannot take payment details over email.

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.

If you are experiencing vulnerability and would like more information on the extra care we can provide please call our customer service team or email us at the details below. You can download our underwriter’s Family Violence Policy from our Forms and Brochures page, and their website also contains additional accessible ways you can contact us.

Office Hours

Claims and Customer Enquiries:

9:00am – 5:00pm (AEDST), Monday to Friday

Contact Details

Phone: 1800 424 917


Fax: 1300 367 229

PROSURE Pet Insurance
Locked Bag 9021
Castle Hill NSW  1765