Call PROSURE on 1800 424 917

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Important information for policyholders

PROSURE Pet Insurance sold by Provet Pty Ltd ABN 46 076 468 481, AR 334292 was underwritten by The Hollard Insurance Company Pty Ltd and administered by PetSure (Australia) until 30 November 2022. Our partnership with these insurance providers has now ended.

However, if you’re an existing pet insurance customer, your cover remains, and the service and claims teams are here to support you if you need to get in touch.

For more information, answers to your questions or to update your policy, contact our service or claims teams today.

Please phone 1800 424 917 for changes to your payment details, as we cannot take payment details over email.

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.

If you are experiencing vulnerability and would like more information on the extra care PetSure can provide, please call our customer service team or email us at the details below. You can download the PetSure Family Violence Policy from our Forms and Brochures page, and their website also contains additional accessible ways you can contact us.

Office Hours

Claims and Customer Enquiries:

9:00am – 5:00pm (AEDST), Monday to Friday

Contact Details

Phone: 1800 424 917


Fax: 1300 367 229

PROSURE Pet Insurance
Locked Bag 9021
Castle Hill NSW  1765