Update Your Details Online

PROSURE policy holders can update their personal details quickly and conveniently via our Online Member Services portal. The portal currently enables you to do the following:

  • Update your address details
  • Update your phone/email details
  • Update your credit card details
  • Update your banking details
  • Authorise an additional person

You will need to provide details of your existing policy to request any updates.

Update your details

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.

If you are experiencing vulnerability and would like more information on the extra care we can provide please call our customer service team or email us at the details below. You can also access our underwriter’s Family Violence Policy, and their website also contains additional accessible ways you can contact us.