Make a Claim

Once we receive all the necessary documentation, your claim will be processed without delay and payment will be made either by cheque or transferred directly into your nominated account.

Claiming in Three Easy Steps

STEP 1

Fill in your pet’s personal information and sign the PROSURE Pet Insurance Claim Form.

STEP 2

Take the claim form to your veterinarian, and have your veterinarian complete the applicable sections. Ensure your veterinarian includes his/her practice details on the attached invoice.

STEP 3

Attach the original detailed itemised invoices to the completed claim form and mail it to:

PROSURE Pet Insurance
Claims Department
Locked Bag 9021
Castle Hill NSW 1765

Contacting the Claims Department

The Claims Department is available 8.30am to 5pm, Monday to Friday (AEST).

Phone: 1800 424 917