Make a Claim

We have recently made a change to our claims procedure. You no longer need to submit your claims within 90 days of treatment. There is no time limit to submitting a claim for your pet.

Subject to receiving all of the necessary documentation, your claim will be processed without delay and payment will be made either by cheque or transferred directly into your nominated account.

Claiming Online

PROSURE policy holders can update their details quickly and conveniently, lodge claims and much more via our secure online portal.

Customer Service Portal

Claiming by Post

You can lodge a claim by post in 3 easy steps.


Fill in your pet’s personal information and sign the PROSURE Pet Insurance Claim Form.


Take the claim form to your veterinarian, and have your veterinarian complete the necessary sections and attach the itemised invoices and receipts and a copy of your pet's medical history. Ensure your veterinarian includes his/her practice details on the attached invoice.


Attach the original detailed itemised invoices to the completed claim form and mail it to:

PROSURE Pet Insurance
Claims Department
Locked Bag 9021
Castle Hill NSW 1765

Contacting the Claims Department

The Claims Department is available 8.30am to 5pm, Monday to Friday (AEST).

Phone: 1800 424 917