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PROSURE Pet Insurance sold by Provet Pty Ltd ABN 46 076 468 481, AR 334292 was underwritten by The Hollard Insurance Company Pty Ltd and administered by PetSure (Australia) until 30 November 2022. Our partnership with these insurance providers has now ended.
However, if you’re an existing pet insurance customer, your cover remains, and the service and claims teams are here to support you if you need to get in touch.
For more information, answers to your questions or to update your policy, contact our service or claims teams today.
Please phone 1800 424 917 for changes to your payment details, as we cannot take payment details over email.
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care PetSure can provide, please call our customer service team or email us at the details below. You can download the PetSure Family Violence Policy from our Forms and Brochures page, and their website also contains additional accessible ways you can contact us.
Claims and Customer Enquiries:
9:00am – 5:00pm (AEDST), Monday to Friday
Phone: 1800 424 917
Email: prosure@petsure.com.au
Fax: 1300 367 229
Mail:
PROSURE Pet Insurance
Locked Bag 9021
Castle Hill NSW 1765
Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at prosure.com.au.