Frequently Asked Questions

Below are answers to questions we are commonly asked about PROSURE Pet Insurance.

For more details, please refer to the Policy Booklet or contact PROSURE with your questions.

What is not covered?

How much of the vet’s bill will be covered?

Can I insure my pet as it gets older?

Does PROSURE offer a No Claim Bonus?

Does my pet need to be vaccinated to qualify for cover?

Are ongoing conditions covered for the life of the pet/s?

Is there an excess?

When will my policy start and when can I claim?

Do you cover treatment for Dental Illness conditions?

At what age can I start my pet’s insurance?

Do you cover hereditary and congenital defects?

How long does it take for a claim to be processed?

Can I use my own vet? / Can I visit any vet?

How do I update my personal details on a policy?

How do I make a complaint?

Will my pet’s pre-existing condition always be excluded?

What is a pre-existing condition?

Will PROSURE cover my pet's pre-existing conditions?

Why aren’t chronic pre-existing conditions covered?

How long do I have to submit a claim after my pet has had treatment?

Can I cancel my pet’s policy?

Terms, conditions, waiting periods and exclusions apply. PROSURE is issued by the insurer The Hollard Insurance Company Pty Ltd (Hollard) ABN 78 090 584 473, AFSL 241436; and administered by PetSure (Australia) Pty Ltd (PetSure) ABN 95 075 949 923, AFSL 420183. It is distributed and promoted by Provet Pty Ltd (Provet) ABN 46 076 468 481. Provet is an Authorised Representative of Hollard (AR No.334292).

Any advice provided is general only and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. Please consider the Combined Product Disclosure Statement, Policy Terms and Conditions and Financial Services Guide in deciding whether to acquire or continue to hold the product.