How It Works

Pet insurance works by reimbursing you for eligible costs covered by your insurance policy, up to the limits defined in your cover option. PROSURE Pet Insurance provides you with generous annual benefit limits and cover for accident, injury and wellness care depending on the level of cover you choose.

Apply for a policy

  • Choose your level of cover​

    You can choose the cover option that best suits your budget and your pet's health needs. PROSURE offers three levels of cover: Silver, Gold and Platinum which you can compare online.

  • Get a quote and apply for a policy

    Apply online now or call 1800 424 917 today to get a quote and apply for a policy.

Make a claim on your policy

  • Prepare your claim documents

    Download a claim form from our website or call us on 1800 424 917 to obtain a claim form. Fill in your and your pet’s personal information and sign the insurance claim form.

  • Visit your veterinarian

    Take the claim form to your veterinarian, and have your veterinarian complete the necessary sections and attach the itemised invoices and receipts and a copy of your pet's medical history. Ensure your veterinarian includes his/her practice details on the attached invoice.

  • Lodge your claim

    Attach the original detailed itemised invoices to the completed claim form and mail it to us at:
    PROSURE Pet Insurance, Attn: Claims Department, Locked Bag 9021, Castle Hill NSW 1765

  • Receive payment

    Subject to all documentation being received, your claim will be processed without delay and payment will be made either by cheque or transferred directly into your nominated account.